Frequently Asked Questions

How do I go about getting an estimate from you?

We can be reached at the following:

General sales enquiries

Kindly provide us with the following information (we can help make these choices if you are unsure):


Colour or Black & White


Paper size

Most commonly used is A4 and A3. Anything bigger than that is considered large format. I.e. A2, A1, A0

Type of paper/GSM


How many originals?

If a document is 2-sided, each side counts as one original


Number of sets needed


How you would like the item bound or finished?

Choose from our range of Bindings

What file format should I use when submitting my electronic document for printing?

PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents.

Text alignment will remain intact as compared to sending word or powerpoint document.

What is a proof?

A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements.

Typically, we will produce a proof which will be sent to you via email system.

Why do the printed colours look different from my screen?

Scanners, digital cameras and computer monitors use red, green and blue (RGB) light to display colour.


Presses print with cyan, magenta, yellow and black (CMYK) ink instead of RGB light, and therefore produce a different range of color.

Hence, the artwork should be converted to CMYK. Alternatively, if you are particular about using an exact color or Pantone, then you will need to bring a sample of that colour or give us the pantone number and we will do our best to match it.

At what resolution should I save graphics?

The resolution for printed graphics needs to be much higher than the resolution for onscreen viewing.
Resolution should be set to 300 dpi or higher.
Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi.
Avoid these graphics, as they will appear pixilated when printed.

Tips on saving your Artwork

Embed all Images

Convert all your text/copy to outline fonts

Kindly refer to our file format guide for more information.

How to send files over / Files failed to send via email?

For mails more than 25mb, kindly upload to our dropbox account or via if you do not have one.

Modes of payment

Cash, NETS, PAYPAL, bank transfer and cheque
All cheque payments should be made payable to Make A Copy Services Pte Ltd